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Effective Date: 07/2024

Thank you for shopping at Urbnch. Please read our Refund and Returns Policy carefully to ensure you are fully aware of your rights and obligations when making a purchase from us.

1. Returns

We want you to be completely satisfied with your purchase from Urbnch. If for any reason you are not entirely satisfied, you may return the item(s) within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [customer service email] within 30 days of receiving your order to request a return authorization.
• Pack the item(s) securely in the original product packaging, if possible, and include your proof of purchase or order number.
• Ship the return package to the address provided by our customer service team.

Please note:

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days.
• Please note that refunds can take several business days to appear on your credit card statement, depending on your credit card company.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at [customer service email] to arrange for an exchange. Exchanges are subject to availability.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately at [customer service email] for assistance. We will work with you to resolve the issue as quickly as possible.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Urbnch Footwear
Patrika Marg, Chauraha, Civil Lines, Prayagraj, Uttar Pradesh 211001
Email- support@urbnch.com

phone- +918318618139

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